#Mac cosmetics hiring fl for mac

Excellent customer service, communication, organizational skills and time management skills.

0-1 years retail experience Cosmetic experience preferred.

Stay current on beauty industry trends and competitive landscape (specifically via social media) to validate customersРІР‚в„ў interests and purchases, better personalize recommendations to their needs.

Own and achieve individual sales goals and contribute to team sales goals.

Leverage clienteling/Customer Relationship Management (CRM) tools to capture customer profile and utilize client РІР‚СљbookРІР‚Сњ every day to connect with customers for outreach, replenishment and to drive sales.

Ability to build a long-term relationship with the customer ultimately leading to retention and loyalty.

Ability to serve multiple customers at peak times, without compromising their experience.

Sample products as applicable to drive loyalty and repeat business.

Build trust and rapport with customers through open-ended questions and authentic curiosity in their needs, with effective verbal interaction and validation.

Greet customers with name immediately upon customerРІР‚в„ўs arrival, to begin engaging and thoughtful connection.

Excellent communication skills to be performed daily.

Self-starter, able to work independently and as part of a team and must have good time management skills.

They are responsible for building their personal business and clientele, inspiring loyalty to the brand for the Customer and driving repeat business through sales and services. They are expected to deliver sales expectations through customer service and co-creating with the customer to provide personalized artistry/product solutions for their needs. Their primary responsibility is to achieve optimal performance and uphold the expectation of the Joy Journey service model and the 5 Non-Negotiables of service behaviors. They uphold the friendly, welcoming image of the brand and showcase products, artistry and culture of the company to the customer. if you want great customer service experience I suggest the Boca Mall where everyone is acknowledged and provided with immaculate customer service.The Artist is responsible for the superior service ambassadorship expected from all employees. Hope this help anyone intended on taking their business there.

#Mac cosmetics hiring fl for mac

Which in turn Left a very bad taste in my mouth for Mac cosmetics customer service. I have been a Mac customer for over a decade and this has me wanting to take my business elsewhere, as I am a FL realtor and IBO I am aware Customer service is everything and the importance of Customer service but Narva or Marva a Mac cosmetics employee in Coral Square Mall showed a huge lack of customer service skills which made my experience in forever a horrible one. And another cosmetic associate saw or perhaps over heard me trying to express my concerns do to the horrible customer service and took it upon himself to apologize for their behavior. She simple said ok and disregarded it didn't show no empathy whatsoever. I immediately asked for that shift manager and the manager too did not handle my dissatisfied experience accordingly.

And will assist me after her but she continued to assist others as if I was transparent. In fact, when I approached Narva or Marva and addressed the fact I was next and have been next, her reply was well that customer that came in after me got her attention 1st. However, next available Mac employee Narva or Marva did not acknowledge me after waiting for 45 minutes and had taken about 3 customers who came after me before me. I went into Mac cosmetics for a simple exchange which doesn't take no more then 2-3 minutes. My experience on 12/30/17 at 6:39 pm est time was horrible. What questions you have? ' She was extremely rude and condescending. Rather than saying something like.'the manager is not here but let me try to explain it to you as fast as I can. When I asked for the manager regarding some questions I had about the Macy's card and % of sales discounts I was told by the girl, ' I don't know if you saw the girl who was here earlier that left but she's a manager and she's not here anymore '. When I told her she dropped it and I saw her drop it it she denied it with an attitude of course. She lied and tried to ask me if I had damaged it within the 4 min that it had been since I checked out. When I checked in the car it was completely shattered.

After having an attitude about helping me the girl dropped my bronzer before putting it in the bag at check out. Worst customer service ever at 3/14/17 at 6:30p.m no manager on duty.The people here have no clue as to what it is to work on retail.